Good enough - Customer Service Representative (CSR) InMotion Hosting Employee Review

Thank you for taking the time to share your feedback. We are glad to hear you appreciated the opportunity to work from home. We understand managing multiple chats can be challenging. Our current expectation for the Technical Support role is a maximum of 2 customers via chat at a time. This ensures our team members are able to provide the highest quality of service to our customers. In order to maintain coverage for our customers, we do have a system in place that schedules team members for breaks and ensures necessary coverage for incoming contacts. However, there are times when the team members who are supposed to be on break need more time to finish assisting the current customer they are working with and breaks can get pushed back slightly. We strive hard to create an environment in which everyone has the tools and support needed to succeed. Our internal knowledge base contains articles to assist team members with helping our customers. Continued Education trainings focus on both technical and soft skills and are available to all team members with new courses added regularly by our dedicated training team. Our Employee Suggestion Program, Town Hall meetings, skip-level meetings, office hours, and open door policy are in place for team members who have questions, suggestions, or concerns as a way to communicate with leaders at varying levels. We review position compensation bands regularly and administer base pay increases related to performance on an annual basis. We also focus on providing a broad total compensation package, which includes medical benefits, paid time off, paid holidays, profit sharing, time off to volunteer in your community, 401K savings plan with company match opportunities and other additional benefits as well. Again, we appreciate your feedback as we are always looking to improve. If there is anything else you would like to share, please reach out to us at recruiters@inmotionhosting.com.