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      Included Health

      Engaged Employer

      Included Health reviews

      A worthwhile mission and a great place to work - Anonymous employee Included Health Employee Review

      5.0
      May 20, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - This company is truly trying to change the status quo in healthcare and patients remain at the center of all design decisions. We get to hear from patients frequently about how what we do changed their lives - Tons of growth opportunity! The company is hiring like crazy so there's lot of opportunity to move to new roles, take on additional leadership responsibility - Supportive culture where company values are truly lived. Flexible hours, vacation policy etc. - Competitive pay and frequent opportunities for increases based on performance - Amazing colleagues and inspiring leadership

      Cons

      - Lots and lots of change, and the pace can be draining at times. Hours aren't too bad, but very tired at the end of the day/week - Processes are getting better, but still characteristic of a high-growth company where they aren't always built out. You have to be proactive about figuring out how to do things vs. getting lots of training

      avatar
      Included Health Response
      7y
      Thank you for the thoughtful review. It’s great to hear you’re enjoying your time here and congrats on the three-year anniversary! There’s definitely a ton of growth opportunities at Grand Rounds and we hope you’ve checked out our mentorship program where you can receive extra support for developing new skills, confidence, and career direction. It is rare to find this combination of mission, growth, values-based culture and amazing colleagues and we are so grateful for all you do to contribute to building a great company. Here’s to another three years!

      Explore other reviews about Included Health

      5.0
      Jun 3, 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      3w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      May 6, 2026
      Member care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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