Is Included Health a good company to work for?

Included Health has an overall rating of 3.1 out of 5, based on over 740 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 44% of employees would recommend working at Included Health to a friend and 42% have a positive outlook for the business. The best reviews about Included Health have been left by employees working as Director , Manager and Records Specialist .

Does Included Health pay their employees well?

According to anonymously submitted Glassdoor reviews, Included Health employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Included Health. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Included Health?

44% of Included Health employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Included Health 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Included Health?

Care Coordinator (64) , Nurse Practitioner (22) , Software Engineer (20) , Patient Care Coordinator (19) , Records Specialist (15) , Physician (12) , Senior Software Engineer (12) , Therapist (12) , Manager (11) , Director (10) , Registered Nurse (8) , Clinician (7) , Medical Records Specialist (7) , Psychologist (7) , Family Nurse Practitioner (6)

What are the pros of working at Included Health according to real employee reviews?

"The benefits are great." ((in 64 reviews)); "Great people that work very hard every day to help connect patients to the highest quality patients." ((in 58 reviews)); "Culture is great and super inclusive" ((in 54 reviews)); "Hourly pay is good and fair." ((in 36 reviews)); "Great team and a super interesting field to be in" ((in 32 reviews))

What are the cons of working at Included Health according to real employee reviews?

"Poor management highlighted by unrealistic expectations" ((in 33 reviews)); "Favored, often inexperienced managers aren't held accountable, leading to decreased morale and increased turnover." ((in 18 reviews)); "Training is horrible." ((in 14 reviews)); "Frequent Layoffs" ((in 14 reviews)); "401k match was suddenly taken away." ((in 7 reviews))

What are employees saying about Included Health layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Included Health layoffs and their outlook for job security at Included Health in 2026.

What are the top reviewed Included Health locations?

San Francisco , Reno , Lewiston , New York , Houston , Los Angeles , Charlotte , Minneapolis , Phoenix , Dallas , San Diego , Chicago , Texas City , Denver , Philadelphia , Boston , California City , Tampa , Atlanta , Richmond , Arlington , Maine , Washington , Nashville , Indianapolis , Canton , Boulder , Colorado Springs , Seattle , Baltimore

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Included Health

Included Health reviews

3.1

44% would recommend to a friend

(687 total reviews)

Owen Tripp

56% approve of CEO

42% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Compensation and benefits

3.2

Culture & values

3.1

Work/Life balance

3.0

Career opportunities

2.7

Senior management

Included Health has an employee rating of 3.1 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

687 reviews

4.0

Jun 25, 2026

Entry-level opportunities hindered by micromanagement

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

Hires entry-level, will train you up.

Cons

KPI overkill and micromanagement and lack of mobility

5.0

Jun 3, 2026

Flexible schedule with great benefits

Member resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

Included Health Response

We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!

1.0

May 6, 2026

Unrealistic expectations and stress

Member care advocate

Recommend

CEO approval

Business Outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

Included Health Response

1mo

Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.

Viewing 1 - 3 of 687 Reviews

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Jobs at Included Health

Virtual Care Referral Coordinator (Temp)

Implementation Specialist

Director, Client Success

Sr. Manager, Procurement & Accounts Payable