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      Included Health

      Engaged Employer

      Included Health reviews

      Strong vision, even stronger team - Anonymous employee Included Health Employee Review

      5.0
      Oct 12, 2014
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The executives clearly communicate the vision of the company and are transparent around the company's performance -There seems to be a focus towards getting work done but not working all of the time. The company is supportive of my need for family time. - The founders get along really well. Meetings are productive and people check their egos at the door. - The leadership (CEO in particular) are very focused on recruiting the right people for the culture. We've had a good hiring track record so far.

      Cons

      - In the last 6 months we've seen a lot of new joiners. It will take some training to make sure the new managers can scale. - The current office is too small (waiting lines for the bathroom!) but we've just heard of a plan to move into a bigger office here in SOMA.

      avatar
      Included Health Response
      10y
      Feedback is a gift, so thank you for taking the time to give it. I'm glad to see we've made strides in many of the areas you identified, and hope you are pleased with our commuter benefits and new (and newly expanded!) facilities. As we continue to grow, I agree maintaining a high bar on hiring is essential. This means - to use your words - "checking egos at the door" if we are to attract and capitalize on the diversity of perspectives needed to truly transform healthcare.

      Explore other reviews about Included Health

      5.0
      Jun 3, 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      May 6, 2026
      Member care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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