Powered by the patient feedback - Anonymous employee Included Health Employee Review

5.0
Dec 10, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This place moves FAST. I came from another startup but one that was a long release schedule and a lot of time to get feedback. The Grand Rounds environment is intense (in a good way, at least for me) and people here are pretty fired up to do the work we do each day. There's a very strong culture of looking out for one another in the work we do. Compliments and credit are shared. The feedback culture is very much alive so you don't need to wait to hear what's going well and not well. The CEO and his leadership are transparent. For example, the slides from board meetings are regularly shared with the whole team. And the best thing are the patient stories, videos and love notes that we get for the work we do.

Cons

There's a lot that goes on within the management team. I think the managers should give us more regular updates on those conversations. The company is working on defining HR and promotion paths but none exist yet. I am pretty sure they will. This place has much more of a people/HR focus than my last company.

Explore other reviews about Included Health

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

avatar
Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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