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      Included Health

      Engaged Employer

      Included Health reviews

      Training is a train wreck - Management Included Health Employee Review

      3.0
      Sep 6, 2023
      Management
      Recommend
      CEO approval
      Business Outlook

      Pros

      great employees and vision - remote work

      Cons

      There is no transparency about the work that’s being done or decisions coming down the pipeline. You have to be in the room when decisions are made to have your voice heard. A lot of really great ideas are shared and never even considered because there’s no way to get those recommendations to decision makers or those working on product enhancements. We have so much untapped potential that is just lost. Training and onboarding is a disaster. They continue to invest heavily in developing this and don’t seem to make significant improvements.

      avatar
      Included Health Response
      2y
      We thank you for your detailed feedback. Our Orientation & Onboarding and Training programs are something we continue to grow and iterate on company-wide, as well as at the functional level. This is important feedback as we think about team-specific onboarding processes and will bring it to the correct leadership.

      Explore other reviews about Included Health

      5.0
      Jun 3, 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      May 6, 2026
      Member care advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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