Decent pay and PTO overshadowed by poor management - Customer Service Representative (CSR) Independence Blue Cross Employee Review

Users say... "Good benefit and time off." "great people to work with" "Great culture and envirmonent to be in" "Great coworkers & office perks (gym)" "Good Work Environment and much to learn" 

Users say... "Haven't seen this kind of poor management elsewhere." "The company has a senior leadership that is very detached from the real 'pulse' of the associates and listens to consultants more than their FTEs." "Pay. Starting salary is low." "People are most likely stressed or bitter due to layoffs and having more work dumped on them." "Bonuses are decent for managers and above but not for the non"