Clash of cultures - Settlements Officer InfoTrack Employee Review

1.0
Dec 21, 2017
Recommend
CEO approval
Business Outlook

Pros

-Food regularly provided although by the time we got to see it, it was mostly gone or cold (cheap pizza's regularly provided). -Gaining an experience for those who've never worked for a large company before. -Supposedly lots of room to move elsewhere in the company. -Some teams seem to have a good vibe (others the almost exact opposite).

Cons

-extremely average i.t / i.t support (making it diff for processing staff to get on a roll with work) -little communication or understanding of many clients needs (one shoe fits most if not all mentality) -Abysmal treatment of some staff (white anting, backstabbing, different rules) -Management seems to rely on a few for advice who have been there for a long time (on multiple occasions that advice is outdated, wrong or incompatible with new client values) -Semi Toxic culture of bitchiness, micro management, blaming others and bitterness at other teams in the building (who seem to be happier / more proactive) - Lack of interest or understanding in achieving best practices. -Lack of flexibility with processes.

Explore other reviews about InfoTrack

5.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

This is a deeply inclusive and genuinely collaborative company—one where positivity doesn’t just exist, it flourishes. There’s a clear, intentional commitment to employee well-being, paired with an equally strong investment in long-term growth and future development. People here are supported, encouraged, and empowered to thrive, not just in their roles today, but in the paths they’re building for tomorrow.

Cons

The company readily embraces change, moving with agility and an openness to new direction—though at times, that momentum can lead to pivots that arrive a bit faster than the organization can fully absorb. Even so, this adaptability reflects a culture unafraid of evolution, always reaching toward what’s next rather than standing still.

3.0
Apr 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote first if not close to a hub. Company has steady, consistent growth

Cons

Though growth continues, benefits seem to be lacking/declining through the years

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