Not recommended - Helpdesk Support Specialist InfoTrack Employee Review

1.0
Mar 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Friendly and supportive colleagues, which helped cope with the stress of the monumental workload. They recruit great people.

Cons

It felt like I was expected to work until the point of collapse or risk being labelled an under-performer and let go. There is no ongoing training or support from leaders. There is so much to learn and the expectation is you should "be proactive" and just pick it up. You're expected to work miracles even though the pay is well below standard. This is my opinion. Some people's experiences may differ, but I cannot recommend this employer.

Explore other reviews about InfoTrack

5.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

This is a deeply inclusive and genuinely collaborative company—one where positivity doesn’t just exist, it flourishes. There’s a clear, intentional commitment to employee well-being, paired with an equally strong investment in long-term growth and future development. People here are supported, encouraged, and empowered to thrive, not just in their roles today, but in the paths they’re building for tomorrow.

Cons

The company readily embraces change, moving with agility and an openness to new direction—though at times, that momentum can lead to pivots that arrive a bit faster than the organization can fully absorb. Even so, this adaptability reflects a culture unafraid of evolution, always reaching toward what’s next rather than standing still.

3.0
Apr 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote first if not close to a hub. Company has steady, consistent growth

Cons

Though growth continues, benefits seem to be lacking/declining through the years

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