Support Analyst work - Technical Support Analyst Infor Employee Review

3.0
Nov 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Working at Infor helped enhance my technical skills and knowledge. Unlike my past work experiences, I experienced hands-on support in Infor as we are provided access to customer's Cloud servers to review the log files and investigate their technical problems. We also have our own servers for testing and replication of client's issues. Supportive colleagues: my senior and principal colleagues are always available to assist whenever you need assistance to resolve a difficult case.

Cons

Percentages of wage increase decrease year after year; shift changes in the middle of the week; more deliverables but fewer talks and communications with regards to bonuses and increases.

Explore other reviews about Infor

5.0
Dec 17, 2025
Recommend
CEO approval
Business Outlook

Pros

- Good people - Good benefits -

Cons

- OffShore heavily. Good portion of company is based outside of the US

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are wonderful, and the benefits are solid. Most of the management team is supportive and easy to work with.

Cons

A few managers should not be in leadership roles. If they decide they don’t like you, they simply stop giving you work — others have 3–5 projects while you’re left with none. These same managers micromanage every detail, require you to document nearly every minute, and question everything you do even when a project manager has already confirmed your information. It creates an unfair work environment.

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