Product Failures Repeatedly Dumped on Support - Techinical Support Inside Real Estate Employee Review

- Product issues are repeatedly pushed directly onto support instead of being fixed at the source - Complex integrations and configurations cause frequent breakdowns and unexpected behavior - Support is left handling fallout without any real ability to fix the root cause - Constantly repeating the same troubleshooting and escalation work for recurring issues - Clients expect immediate solutions even when support cannot actually resolve the underlying problem - The situation becomes draining due to lack of control over core fixes