what a mess - Covid-19 Contact Tracer Insight Global Employee Review

1.0
Nov 23, 2020
Recommend
CEO approval
Business Outlook

Pros

working from home and nothing else

Cons

everything else If PADOH had a peak of how Insight Global is handling contact tracing they would never consider hiring this company for anything ever again. Training was supposed to be 2 weeks but they stretched it to 6 weeks, which consisted of us sitting there for 8 hours doing training courses that have nothing to do with contact tracing. Half of us have not even received our equipment two months into working for IG. We're using our phones/computers anything we have and can use to be in the zoom room. No one is getting compensated for having to use so much of our won equipment. They sign you up for these "special projects" which is basically extra work they don't want to hire anyone for so they pick people out of their list and make them do this work without compensating them for it. We are required to submit and check our hours every day 4 different ways and then you also receive an announcement that if your hours don't match up you will be terminated. I have never had to clock in and out of a system more than once, nor did I have to use three other ways of submitting my hours every day because the company is such a mess. Even though it's work from home you are required to sit in front of the camera in zoom room all day and you are to take a daily quiz/test. You are checked all day on how engaged you are and made aware that you are not to turn off your camera for any reason other than to make a phone call. During training you're not even allowed to use the restroom, there is a designated 15 minute break for that. It's like you're 12 and in school again. You're treated like a child incapable of making a phone call on your own. It looked so great and promising when I first started. Every day it went down hill more and more. I had to buy my own cables just to make my computer work because it took them 2 months to send stuff that actually works. It's been a disappointment every day since. Comcast pays a dollar more and does tracing as well. I would suggest you go with comcast. This is the biggest joke of a company I ever worked for. Oh and you think you're getting benefits because you're working for the department of health? think again. No paid sick days no paid holidays nothing at all. The insurance they do offer is absolutely awful. No way to make up your hours. They even had an issue with voting day and at first wouldn't approve flex hours for people even though they're not paid.

Explore other reviews about Insight Global

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

If you are competitive and actually want to make money, the culture here is unmatched. They train you incredibly well from day one, so you never feel lost. The promotion path is super clear you literally get out what you put in. My team has been incredibly supportive and everyone genuinely wants to see you win

Cons

It's an absolute grind, not gonna lie. The hours can be really long, especially during your first year when you're trying to build your book of business. If you hate cold calling or can't handle high-pressure metrics, you probably wont't survive here

avatar
Insight Global Response
2w
Thank you for taking the time to share your experience with Insight Global. We’re glad to hear you’ve found the culture, training, and earning potential rewarding. We appreciate your honest perspective on the challenges as well. Grateful to have you part of our family!
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of virtue signaling. Halloween was huge.

Cons

IG has one of the most toxic workplace cultures I've experienced. Poor leadership, cliquish behavior, constant office drama, frequent verbal abuse, and an excessively loud work environment create a culture where professionalism takes a back seat. Success often seems less dependent on performance than on whether you're part of the "in" crowd. If a favored leader or influential employee decides they don't like you, your contributions quickly become irrelevant. Even when concerns are documented, supported with evidence, and raised through the appropriate leadership channels, employees can find themselves facing retaliation rather than resolution. Although the company advertises a hybrid work model, there is significant pressure to be in the office nearly every day, with employees who don't conform experiencing negative consequences. The company publicly promotes values around inclusion, respect, and corporate responsibility, but my experience did not reflect those messages. The gap between the company's external branding and its internal culture was striking. My direct manager regularly yelled, cursed at me, and made insulting remarks. Sexist jokes and comments from leaders were not uncommon, and management failed to address this behavior despite being aware of it. Instead of investigating concerns or holding people accountable, retaliation appeared to be the preferred response. After many years in the workforce, this was the most unprofessional and dysfunctional organization I've encountered. Before accepting a position, I would strongly encourage prospective employees to read reviews from former employees across multiple platforms and consider recurring themes carefully.

1
avatar
Insight Global Response
1w
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. We take feedback like this seriously and would appreciate the opportunity to learn more. Please reach out to us at PR@insightglobal.com, and our team will follow up with you directly.
See reviews by: Helpful|Rating|Date|All