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Insomnia Cookies

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Used to be a good place to work - GM/DM Insomnia Cookies Employee Review

1.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Free cookies you get sick of them after a while. - Get to try new flavors earlier. - Bonus structure is decent.

Cons

- corporate team are clueless to operations. - expected to work 45 hours in-store and market on your own time. - corprate teams gets to work Monday- Thursday mornings till 5pm but expect store managers to be at work late nights and every weekend. - pretty much anyone above store level gets treated 100x better than any store level employees. - majority owner is a private equity. - unrealistic yearly goal marks set by corporate team while they also raise prices pushing customers away. - corprate will wait to the day before and even the day of to run insane flash deals that completely overwhelm the store staff instead of scheduling these deals ahead of time so we can ensure proper staffing.

Explore other reviews about Insomnia Cookies

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Boss is very chill/laid-back Easy work

Cons

Corporate over, reaches and comes up with dumb policies Pay isn’t amazing

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

They paid every 2 weeks.

Cons

Managers in charge were incompetent. No prior food service experience. Not servsafe trained. District manager was certified as a proctor and held a class and a test and certified all. Arrived at a store that had no sanitizer connected to their wash system for over a year; a manager who continuously over bought stock and didnt date or rotate the freezer. Stored 3 gallon ice cream rounds under the dunnage racks in the freezer in the floor. Unpaid training and meetings. New stores openings poorly managed and executed.

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