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Insomnia Cookies

Is this your company?

Dead end job and a joke - Shift Leader Insomnia Cookies Employee Review

1.0
May 28, 2017
Recommend
CEO approval
Business Outlook

Pros

It's easy some days and if you like cookies you get a free one every shift 401k benefits after a year pay is alright for the job (but you get a raise every 6 months unless you're a driver)

Cons

Management is dysfunctional and unorganized there's no simple or quick way to take a problem to hr (they don't provide a number just an email) Management will promise to promote you and of course that's a lie they will claim that you're getting hired on to be full time but they don't have full time employees (not even for shift leaders unless you're running short) they seem to love to hire emotionally unstable GMs. It's kinda sad who they will give you to be a leader there is no real training the particular store i worked for was drowning in negativity (i kept my smile but not an upbeat job) It's like high school (not meant for anyone over 25. unless you want to play the who is popular and not game)

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Insomnia Cookies Response
9y
I'm sorry if you think someone promised you something, we don't promise anyone anything.. There are no guarantees but there is a proven track record of those who work hard and who are coach-able going onto bigger things. Thanks for your feedback!

Explore other reviews about Insomnia Cookies

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Boss is very chill/laid-back Easy work

Cons

Corporate over, reaches and comes up with dumb policies Pay isn’t amazing

4.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the few companies that are fully operational during the “night owl” hours. The cookies are absolutely delicious, and employees are encouraged to try them all and share the cookie bounty! Staff was incredibly friendly and diversified, and management was available and approachable. Stores are well organized, everything is labeled and within easy reach, making every shift run smoother

Cons

Employees should be given more training, especially drivers commuting from other parts of town. There are “guidelines” (aka rules) posted everywhere and it was a little excessive, which may be more indicative of the times we live in, though.

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