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Insomnia Cookies

Is this your company?

If you're reading this review because you're being considered for a GM position, don't walk away, RUN. - Operations Manager Insomnia Cookies Employee Review

1.0
Jan 22, 2018
Recommend
CEO approval
Business Outlook

Pros

It's a small group of people that you manage, so it's easy to create connections with staff. Other than that, quite literally nothing.

Cons

- You're told you make your own schedule. Guess what? You will be actively on-call from 8am to 4am the following day. Say goodbye to your personal life. - Absolutely zero support from your regional manager, and you will not have an assistant manager. Good luck doing it on your own, it's 24/7 stress. - You will spend a week in Philadelphia to get training. You will learn very little, and when you come back to start managing your own store you will feel lost and unsupported. - Your clientele will consist of completely insufferable people. Drunk, high, rich, snobby college kids who will make you feel less-than. You've got thick skin? So do I, it really gets to you after a while. - The salary offered for this amount of responsibility is nothing short of insulting. - The turnover rate at Insomnia is the highest I've ever witnessed at any of my previous places of employment. There's a plethora of reasons why, and the corporate office does not try to improve on any of them.

Explore other reviews about Insomnia Cookies

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Boss is very chill/laid-back Easy work

Cons

Corporate over, reaches and comes up with dumb policies Pay isn’t amazing

4.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the few companies that are fully operational during the “night owl” hours. The cookies are absolutely delicious, and employees are encouraged to try them all and share the cookie bounty! Staff was incredibly friendly and diversified, and management was available and approachable. Stores are well organized, everything is labeled and within easy reach, making every shift run smoother

Cons

Employees should be given more training, especially drivers commuting from other parts of town. There are “guidelines” (aka rules) posted everywhere and it was a little excessive, which may be more indicative of the times we live in, though.

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