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Insomnia Cookies

Is this your company?

Worst management and professionalism I’ve ever experienced. - Shift Leader Insomnia Cookies Employee Review

1.0
Nov 5, 2018
Recommend
CEO approval
Business Outlook

Pros

You get gear when you hit certain time milestones.

Cons

Schedule is put out sometimes only 12 hours in advance of the week being scheduled. Management ignores employee sexual harassment complaints and blames those experiencing the harassment. I was literally asked “what did I expect” by a senior management employee. High turnover rate for managers (seen 3 in 1 year, including months of time without a manager) Employees are not respected or ever given the benefit of the doubt They cut hours as a form of punishment for personal transgressions like “talking back” or calling out when sick. Consistently ignore time off requests No respect is given to instore staff even if they have worked there for years.

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Insomnia Cookies Response
7y
I am troubled by your comments. Please send an email to hr@insomniacookies.com so we can get more details and can launch an investigation. Thanks

Explore other reviews about Insomnia Cookies

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Boss is very chill/laid-back Easy work

Cons

Corporate over, reaches and comes up with dumb policies Pay isn’t amazing

4.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the few companies that are fully operational during the “night owl” hours. The cookies are absolutely delicious, and employees are encouraged to try them all and share the cookie bounty! Staff was incredibly friendly and diversified, and management was available and approachable. Stores are well organized, everything is labeled and within easy reach, making every shift run smoother

Cons

Employees should be given more training, especially drivers commuting from other parts of town. There are “guidelines” (aka rules) posted everywhere and it was a little excessive, which may be more indicative of the times we live in, though.

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