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Insomnia Cookies

Is this your company?

Not the "family" you're looking for - Support Center Employee Insomnia Cookies Employee Review

1.0
Apr 11, 2021
Recommend
CEO approval
Business Outlook

Pros

- Free cookies - "free lunch" Fridays - looks good on a resume (that is if the people you're interviewing with actually know what Insomnia Cookies is) - cool company swag (if you like the color purple though)

Cons

-If you're judging companies by how they responded to COVID-19, they're at the bottom of the list. The company claims it is a "family" and that employees who work there are "family members", but is the furthest thing from the truth unless of course you're talking about the most dysfunctional family ever -high turnover rate. between employees leaving and being let go due to "budget cuts" even though the company is "doing well" - it's like a revolving door. If many people are willingly leaving a company that makes cookies, that should tell you something -ignored major concerns and red flags from multiple employees in regards to sexism regarding a recent upper management hire - the company culture is an imperfect mix of barstool sports and a frat house, which in 2021 is plain unacceptable - lack of job growth - entire c-suite, especially HR, does not take concerns seriously. They "listen" and then do nothing - Company was essentially "forced" to release a Black Lives Matter statement extremely late and only after followers on social media demanded one. This is disappointing because the heart of this company are POC who work in the various stores across the country - Simply put: c-suite is the most disorganized that I've ever seen - All of c-suite should sit together in one location, not NYC & Philly - And finally, you'll likely be hired for a position that you have a lot of experience & expertise in which then you will never use because C-suite knows best! - Avoid, avoid, avoid!

Explore other reviews about Insomnia Cookies

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Boss is very chill/laid-back Easy work

Cons

Corporate over, reaches and comes up with dumb policies Pay isn’t amazing

4.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the few companies that are fully operational during the “night owl” hours. The cookies are absolutely delicious, and employees are encouraged to try them all and share the cookie bounty! Staff was incredibly friendly and diversified, and management was available and approachable. Stores are well organized, everything is labeled and within easy reach, making every shift run smoother

Cons

Employees should be given more training, especially drivers commuting from other parts of town. There are “guidelines” (aka rules) posted everywhere and it was a little excessive, which may be more indicative of the times we live in, though.

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