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Insomnia Cookies

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Great Company! - Customer Service Representative Insomnia Cookies Employee Review

5.0
Jun 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Flexibility would be the number one here. They have been amazingly understanding with my ever changing school schedule, and have gone out of their way to make things work for me.

Cons

The late nights would probably be the most difficult part of this position. As the company's name implies, depending on location, a typical shift could last until just before dawn. While its easily to adjust to a schedule like that, it becomes difficult when switching from days to nights and back again, occasionally multiple times per week.

Explore other reviews about Insomnia Cookies

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Boss is very chill/laid-back Easy work

Cons

Corporate over, reaches and comes up with dumb policies Pay isn’t amazing

4.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the few companies that are fully operational during the “night owl” hours. The cookies are absolutely delicious, and employees are encouraged to try them all and share the cookie bounty! Staff was incredibly friendly and diversified, and management was available and approachable. Stores are well organized, everything is labeled and within easy reach, making every shift run smoother

Cons

Employees should be given more training, especially drivers commuting from other parts of town. There are “guidelines” (aka rules) posted everywhere and it was a little excessive, which may be more indicative of the times we live in, though.

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