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Insomnia Cookies

Is this your company?

Don’t work here if you value your health and personal relationships! - Store Operations Manager Insomnia Cookies Employee Review

1.0
Nov 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Health Insurance is very good! Can’t say much else.

Cons

Micromanagement from DM’s and above. Marketing is disorganized and there’s a lack of communication throughout the company. Distribution is lacking, trucks are almost always incorrect/missing items (which you’ll be blamed for, even when it’s out of your control) Favoritism is prevalent, and there’s entirely too much high school type drama. External hires will always be paid more, but beware - turnover rate is insane for a multitude of reasons. No matter what you do, nothing is ever enough for upper management, they don’t care about the circumstances within the store - and the DM will threaten to fire you if it means it protects her (new district manager for eastern carolina’s, previous DM was lovely!) Company has grown entirely too fast, without the support it needs. They’ve let so many people go in recent months due to “restructuring” aka they owe Krispy Kreme a lot of money and can’t afford much anymore! My health declined a significant amount working here, you do not have time away from work if you work at a high volume store, you will constantly be contacted on your days off, even on PTO (by your DM of course). You will literally become an insomniac if you aren’t already one. If you value your partner, family, or friends, you will rarely see them because you work until 3am! I cannot recommend anyone to work here, save yourself the stress and look elsewhere if you’re considering working for this company.

Explore other reviews about Insomnia Cookies

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Boss is very chill/laid-back Easy work

Cons

Corporate over, reaches and comes up with dumb policies Pay isn’t amazing

4.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the few companies that are fully operational during the “night owl” hours. The cookies are absolutely delicious, and employees are encouraged to try them all and share the cookie bounty! Staff was incredibly friendly and diversified, and management was available and approachable. Stores are well organized, everything is labeled and within easy reach, making every shift run smoother

Cons

Employees should be given more training, especially drivers commuting from other parts of town. There are “guidelines” (aka rules) posted everywhere and it was a little excessive, which may be more indicative of the times we live in, though.

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