Awful Company...toxic leadership! - Customer Service Representative InteLogix Employee Review

1.0
Oct 1, 2025
Recommend
CEO approval
Business Outlook

Pros

WFH-remote and not having to see the bullies in person.

Cons

STAY AWAY!! Working at Intelogix is a masterclass in sustained dissonance. It’s a place where lofty, empty mission statements clash violently with a reality of chaotic priorities and zero follow-through. Decisions are made in a vacuum by leadership completely detached from the work, leading to endless, soul-crushing pivots with no clear rationale. Accountability is a one-way street, flowing directly downhill to the individual contributor, while management takes credit for successes and vanishes during failures. Trust is nonexistent, replaced by a pervasive sense of being undervalued and expendable. It’s a culture that doesn’t just burn you out; it systematically dismantles any passion you had for your work.

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InteLogix Response
8mo
Thank you for taking the time to share your experience. We’re very sorry to hear that your time at InteLogix was not positive and that you felt unsupported by leadership. Your feedback is deeply concerning and does not reflect the culture we strive to uphold. We take employee well-being and leadership accountability seriously, and we’re continuously working to strengthen communication, trust, and transparency across all levels of the organization. Constructive feedback like yours helps us identify areas that need improvement, and we appreciate you bringing these concerns to our attention. We are committed to improving and would value further input on your experience. Please feel free to reach out to HR at (800) 288-6667 to discuss this in more detail.

Explore other reviews about InteLogix

5.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are pretty decent. Calls aren’t that hard

Cons

Hitting metrics when you have multiple long calls

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InteLogix Response
1d
Thank you for this review and for your continued work at InteLogix. We're glad to hear that the hours and call volume have worked well for you. We also hear your feedback about the challenge of hitting metrics on longer calls, and it's something we consider as we evaluate how performance standards apply across different call types. Your feedback helps us keep refining that process.
4.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Day Schedule Great Colleagues

Cons

Little Flexibility with scheduling Can be stressful meeting metric's

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InteLogix Response
1d
Thank you for taking the time to share your experience. We're glad to hear that our benefits and team culture are a positive aspect of your experience working at InteLogix. We also hear your feedback about scheduling and the pressure that can come with meeting metrics. Balancing consistent performance standards with the flexibility our team members need is something we continue to work on, and feedback like yours helps us find that balance. Your input plays a real role in shaping a better experience for our team.
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