InteLogix Customer Service Representative CSR reviews

3.4

56% would recommend to a friend

(37 total reviews)
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Mario Baddour

100% approve of CEO

97% positive business outlook

Customer Service Representative (CSR) employees have rated InteLogix with 3.4 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. InteLogix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

37 reviews
2.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Thorough training for 4 weeks and 4 weeks of actual on-the-phone training with assistance from co-workers

Cons

Depending on your TL, it could be helpful or not.

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InteLogix Response
1mo
Thank you for sharing this feedback and for your commitment during your first year at InteLogix. We're glad to hear that your training experience, in both environments, was a positive one. At InteLogix, we are invested in building a thorough onboarding process and it's great to know that came through for you. We also hear your concern about the consistency of support from team leaders. Providing reliable, effective leadership across all teams is important to us, and feedback like yours helps us identify where gaps may exist. We encourage you to reach out to our HR team at HR@intelogix.com to learn more about your specific experience. Your perspective plays a direct role in helping us improve our workplace and the overall employee experience.
3.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The managers are some of best I have ever had. When you need help they are always willing to step up and help.

Cons

Sometimes mandatory overtime is inconvenient.

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InteLogix Response
2mo
Thank you for sharing this! We're proud of our management teams and glad that support has been a consistent part of your experience. Feedback like yours is exactly what has earned InteLogix a Great Place To Work® certification. We also noted your comment on mandatory overtime, and we will continue to evaluate how we staff and schedule our teams. We appreciate you being part of our team.
4.0
Nov 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Great company. Management communicates effectively and make sure you have everything you need.

Cons

Doesn’t pay enough and they set up mandatory overtime every week regardless if you potentially have plans already in place after your scheduled shift.

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InteLogix Response
5mo
Thanks for your review! We’re so happy to hear that management communication and support are hitting the mark. Your feedback on compensation and scheduling is heard and appreciated; it’s input like this that helps drive meaningful improvements. Thank you for being part of the team!
Viewing 1 - 3 of 37 Reviews

Glassdoor has 1,232 InteLogix reviews submitted anonymously by InteLogix employees. Read employee reviews and ratings on Glassdoor to decide if InteLogix is right for you.