Friendly until they're not... - Home Based Chat Customer Service Representative InteLogix Employee Review

2.0
Sep 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Work from home. Equipment provided. No phones.

Cons

Low pay. Lack of communication - Emails and voicemails are not answered. Not flexible at all - I was hired and started training but quickly realized training until 12:30 AM was too hard on me and my family. (My time zone is 3 hours ahead.) I talked to my trainer and was pretty much told to send a resignation email. There was no advice, support, willingness to help find a solution, etc. I sent it because I felt I had no choice. I did not want to resign. The next day I sent emails to my trainer and the HR department and left voicemails asking if there was another training class I could be moved to that started earlier or even if I could be put on a waiting list if another class opened up. After waiting days no one answered. Finally the following week I reached someone in the HR department who coldly told me there were no other training classes and that since I resigned during training I was not eligible for rehire for two years. I was never told this and had I known I certainly wouldn't have sent the email. I know for a fact that one of my fellow trainees was in another class the month before and couldn't continue because of family issues and they moved her into my training class with no problem. Unfortunately, I guess the rules do not apply to everyone.

Explore other reviews about InteLogix

5.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are pretty decent. Calls aren’t that hard

Cons

Hitting metrics when you have multiple long calls

avatar
InteLogix Response
1d
Thank you for this review and for your continued work at InteLogix. We're glad to hear that the hours and call volume have worked well for you. We also hear your feedback about the challenge of hitting metrics on longer calls, and it's something we consider as we evaluate how performance standards apply across different call types. Your feedback helps us keep refining that process.
4.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Day Schedule Great Colleagues

Cons

Little Flexibility with scheduling Can be stressful meeting metric's

avatar
InteLogix Response
1d
Thank you for taking the time to share your experience. We're glad to hear that our benefits and team culture are a positive aspect of your experience working at InteLogix. We also hear your feedback about scheduling and the pressure that can come with meeting metrics. Balancing consistent performance standards with the flexibility our team members need is something we continue to work on, and feedback like yours helps us find that balance. Your input plays a real role in shaping a better experience for our team.
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