Pros
Comworkers, set schedule, overtime, some management
Cons
I can no longer support an unethical concept like Kroger. Between the fuel point scam, the senior citizen discounts going away, surveys not being done on the phone anymore and Clicklist. I cannot support an organization that is selling broken items. The fuel point thing is a scam. It's not discrimination per se with surveys and all needing done online but it is wrong for us to dangle a carrot in front of a horses face knowing they will not get it. The idea alone of taking the senior program away is crippling to some of these people who depend on it. I am fed up with doing a bajillion digital templates for Clicklist calls knowing we are just going to have to get permission to call a specialist to escalate it. I am fed up with not sleeping at night from the guilt of it all. I worked for Publishers Clearing House at one time and listened to people telling me they needed to win so the y can stop eating dog food and slept better. We live in a world full of snowflakes who have temper tantrums when they don't get their way. The chronic apologies for the broken system that is Kroger and especially Clicklist is only making it worse. Add my coach's nonsense into the mix with the incessant preaching about after call and him not doing his job and making me do it is ridiculous. He wants no more than 50 seconds of hold time and no after call. I would love to see hm try it. He is supposed to be my coach. Sorry but Kroger is not that important and he is nobody's drill sergeant. I am done with the inconsistency of GC. I have no idea why there are even training classes. I lose points on QA for doing EXACTLY what I was taught to do. I loved my job until I was put into Clicklist. I will miss you and a few coworkers but I deserve and can do a lot better than that place. You also deserve and can do better than that rip off job.
