Dedicated employee, but never shown appreciation - Mesa, AZ - Anonymous employee InteLogix Employee Review

2.0
Apr 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-They promote from within. - Ready Now and J.E.T. Programs - Relaxed dress code - Relaxed attendance policy - HR team is amazing - WFM team is amazing - VP cares for his employees - GCGB program

Cons

- They only show appreciation towards their managers when the manager has complained enough times. - They shows MAJOR favoritism - In order to move up you have to brown nose - They don't look at how each person learns differently - They will place you in a lateral position, but have you do the work of an escalated position - They do not enforce policies, therefore everyone breaks the rules - They ignore the hardwork that managers have put in - They are not consistent - They are always changing the bonus structure, making it frustrating for agents to bonus - They hold one nice thing they have done for someone over that persons head for a long time in order to work that person to death - Upper Management wears their feelings on their sleeve - Everyone knows if they are in a bad mood and to stay away - benefits are crazy expensive

Explore other reviews about InteLogix

5.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are pretty decent. Calls aren’t that hard

Cons

Hitting metrics when you have multiple long calls

avatar
InteLogix Response
4d
Thank you for this review and for your continued work at InteLogix. We're glad to hear that the hours and call volume have worked well for you. We also hear your feedback about the challenge of hitting metrics on longer calls, and it's something we consider as we evaluate how performance standards apply across different call types. Your feedback helps us keep refining that process.
4.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Day Schedule Great Colleagues

Cons

Little Flexibility with scheduling Can be stressful meeting metric's

avatar
InteLogix Response
4d
Thank you for taking the time to share your experience. We're glad to hear that our benefits and team culture are a positive aspect of your experience working at InteLogix. We also hear your feedback about scheduling and the pressure that can come with meeting metrics. Balancing consistent performance standards with the flexibility our team members need is something we continue to work on, and feedback like yours helps us find that balance. Your input plays a real role in shaping a better experience for our team.
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