impossible to hit numbers - Collections Agent InteLogix Employee Review

2.0
Oct 12, 2021
Recommend
CEO approval
Business Outlook

Pros

The pay is ok but that's about it

Cons

1. They were 1 of the last call centers in my area to raise there pay. And even then it was only because they were losing agents to other call centers. 2. they used to give "Motivational" pep talks and papers that would tell you that if you are sick then start chugging Pepto Bismol and suck it up and come to work... I am not paraphrasing that. Even if you have doctors notes you can still get in trouble. 3. They expect you to hit impossible numbers. I had friends there who are good at there job that were saying the same thing. They were literally waiting to be fired because they couldn't hit impossible numbers 4. A friend of mine who knows computers informed me that they haven't upgraded there computers since 2007... That was 14 years ago. There computers can be VERY slow... And yes it is YOUR fault if you are late clocking in because because your computer wanted to take longer than normal to load. 5. Hard workers will do just as well as non hard workers here... Because both will fail. Please look elsewhere. There are plenty of other call centers that will pay just as much and more and will let you see you Doctor without penalizing you

Explore other reviews about InteLogix

5.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are pretty decent. Calls aren’t that hard

Cons

Hitting metrics when you have multiple long calls

avatar
InteLogix Response
5d
Thank you for this review and for your continued work at InteLogix. We're glad to hear that the hours and call volume have worked well for you. We also hear your feedback about the challenge of hitting metrics on longer calls, and it's something we consider as we evaluate how performance standards apply across different call types. Your feedback helps us keep refining that process.
4.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Day Schedule Great Colleagues

Cons

Little Flexibility with scheduling Can be stressful meeting metric's

avatar
InteLogix Response
5d
Thank you for taking the time to share your experience. We're glad to hear that our benefits and team culture are a positive aspect of your experience working at InteLogix. We also hear your feedback about scheduling and the pressure that can come with meeting metrics. Balancing consistent performance standards with the flexibility our team members need is something we continue to work on, and feedback like yours helps us find that balance. Your input plays a real role in shaping a better experience for our team.
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