Pros
Coworkers. I met some amazing people that became very good friends.
Cons
Let me give you a brief description of what this place is; This is a 3rd party call center that several Vendors Bid on. Vendors such as Apple, Sprint, Nike and the list goes on. What happens is Big companies ask for a place that can provide customer service at a cheap price so they don't have to build a call center. GC Services selects a Bid from a vendor and take it from there. From there they decide a Pay wage out of that bid to pay the workers and do with the rest whatever they please. At this point the job is to make the bigger company look good. GC does the 'dirty work' so to speak. That's about it. If GC meets the expectations of the company, being good numbers and OK Customer service than they don't care what happens. If you need a job, this is an easy job to get. In fact its more challenging not to get this job. You start on the phones for whatever vendor you pick, than if the managers like you can move up. Those qualifications you have? Throw them out the window. Did you go to college for several years but get laid off and need to get by? Who cares at GC! When I worked there I at one point worked next to someone who had a Masters in Business. This was entry level. No, Here at GC Services everything is disgustingly based off of Favoritism. Take it from a 4 year Veteran of this place, This is not an angry rant. This is a cold-hard-truth. This Place will you repeatedly ask how to make your job better just so they can say they did it. Everything you say will go in one ear and out the other. The stress resulting from the working conditions of this god forsaken call center nearly caused me a Heart-attack. I am in my early 20's. If you are on rock bottom and absolutely need a job, Here you go. If you have any self respect, please don't waste your time. You deserve better.
