Pros
Ability to work from home in some cases.
Cons
Stagnant starting pay for most projects is 10/hr. Raises hardly given, and if so they are rather small. Having customers yell at you and you have no recourse, just have to take it. Managers are unprofessional, just talking and debating what to get for lunch. Using old computers and headsets. Bad retention for both managers and employees. Within a year the whole management staff for my project was replaced. Whenever there is training, they will always say " We made the process easier for you guys." Which actually means they added another step we have to follow on top of the numerous ones we already have. The way they communitcate via text on there personal phones is very unprofessional. Was asked on our group chat in TEAMS, not private, to say if we were vaccinated or not via smiley face or sad face. This is the measure of the quality of work here.
