Pros
The bonus could be really big, if you were consistent. The most successful collector averaged about $1200 in bonus monthly. The months I did get bonus I got $200-$500. There were frequent contests with gift cards as prizes, and a gas card each month for the top collector. There were celebrations for every holiday, some at work and others both at work and outside. The managers actually care for and are interested about you. The dress code was supposed to be business casual but it was casual 99.9% of the time due to fundraising contests. I think I dressed formally maybe 3-4 days, including my first 2 days in which I had not paid my fees to be casual. The company really does a lot to keep the job fun between the contests and the parties. Several times management randomly provided breakfast. Paid training lasted for about 3-4 weeks (I had a very large class). At the end of it, I did not feel very prepared, but I was pretty much as prepared as I could be. A lot of it simply comes from experience. Also, our trainer was extremely fun and outgoing and made the whole process totally worth it. A lot of it is learning about very boring laws and how to use the program, and she totally made it interesting. Management listens to complaints. I was invited to several work-shopping sessions in which they allow a couple of collectors to meet with higher management and programmers to work on and suggest improvements.
Cons
The job is extremely emotionally tolling. People scream at you all day, every day. Some phone calls are very easy and you can collect a lot but some days are filled with nothing but rough calls and very little collections. You have to be very resilient person. When you are in the hiring process they warn you every step of the way that it is not an easy job. Also, MARCS, the program used, feels very outdated. It works well and does it's job but it is very bland to look at for 9 hours a day and has a lot of excess features that just cloud up your screen. Sometimes, and especially when you work a late shift, there will be no managers on the floor. That would be extremely frustrating. There might've only been one there and if they wander off for whatever reason and you have a supervisor call, you're screwed.
