Don’t Stay Too Long - Customer Service InteLogix Employee Review

2.0
Dec 5, 2022
Recommend
CEO approval
Business Outlook

Pros

One of the good reasons of working here were my coworkers, though that can be said for any job. You do have the option of working from home.

Cons

The cons of working here were ultimately what made me leave. The pay was “ok” but didn’t increase significantly enough to warrant calling things a raise. Working 3 years to get 75 cents isn’t that impressive. As much as I liked my managers, I couldn’t help but feel aggravated that everyone kept getting micromanaged by the client. It just didn’t make sense that if I finished my work and my stats were fine, why do I have to do someone else’s work when we both work 8 hours. I also didn’t appreciate that we were told we’d be written up if we sat more than 5 minutes doing nothing when there was literally nothing to do. So the only way to avoid a write up was doing someone else’s work. Again, I appreciate my managers but that just didn’t feel right.

Explore other reviews about InteLogix

5.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are pretty decent. Calls aren’t that hard

Cons

Hitting metrics when you have multiple long calls

avatar
InteLogix Response
6d
Thank you for this review and for your continued work at InteLogix. We're glad to hear that the hours and call volume have worked well for you. We also hear your feedback about the challenge of hitting metrics on longer calls, and it's something we consider as we evaluate how performance standards apply across different call types. Your feedback helps us keep refining that process.
4.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Day Schedule Great Colleagues

Cons

Little Flexibility with scheduling Can be stressful meeting metric's

avatar
InteLogix Response
6d
Thank you for taking the time to share your experience. We're glad to hear that our benefits and team culture are a positive aspect of your experience working at InteLogix. We also hear your feedback about scheduling and the pressure that can come with meeting metrics. Balancing consistent performance standards with the flexibility our team members need is something we continue to work on, and feedback like yours helps us find that balance. Your input plays a real role in shaping a better experience for our team.
See reviews by: Helpful|Rating|Date|All