Massive layoffs are unpredictable! - Customer Service Representative InteLogix Employee Review

1.0
May 25, 2025
Recommend
CEO approval
Business Outlook

Pros

You work remotely from home.

Cons

PTO and Holidays are required to be worked back in to a 40 hour week or you lose incentive pays!

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InteLogix Response
1y
Thank you for sharing your experience. We understand how difficult organizational changes can be and take concerns about communication and job stability seriously. While certain business shifts are sometimes necessary, we know that how we communicate through them matters just as much. Your feedback regarding incentive structure and team communication is heard. We're reviewing our policies and manager training to ensure that expectations are clearly communicated and that all employees feel supported and informed. We appreciate your contribution to InteLogix and your input, it helps us improve! Please reach out to our HR department with any questions further, US.HumanResources@InteLogix.com. —The InteLogix Team

Explore other reviews about InteLogix

5.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are pretty decent. Calls aren’t that hard

Cons

Hitting metrics when you have multiple long calls

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InteLogix Response
6d
Thank you for this review and for your continued work at InteLogix. We're glad to hear that the hours and call volume have worked well for you. We also hear your feedback about the challenge of hitting metrics on longer calls, and it's something we consider as we evaluate how performance standards apply across different call types. Your feedback helps us keep refining that process.
4.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Benefits Day Schedule Great Colleagues

Cons

Little Flexibility with scheduling Can be stressful meeting metric's

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InteLogix Response
6d
Thank you for taking the time to share your experience. We're glad to hear that our benefits and team culture are a positive aspect of your experience working at InteLogix. We also hear your feedback about scheduling and the pressure that can come with meeting metrics. Balancing consistent performance standards with the flexibility our team members need is something we continue to work on, and feedback like yours helps us find that balance. Your input plays a real role in shaping a better experience for our team.
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