Good management - Senior Collections Agent InteLogix Employee Review

4.0
Jun 10, 2025
Recommend
CEO approval
Business Outlook

Pros

The supervisors and managers are good people. They genuinely want to see you succeed at the job.

Cons

The work load can’t be stressful. Depending on which campaign you’re working things can be hectic throughout the day. Often times calls come back to back which can make things feel like a mad house. The building AC doesn’t seem to be adequate for the amount of people working in the building.

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InteLogix Response
1y
Thank you for sharing your experience and for your continued dedication over the past four years. We’re especially glad to hear that you feel supported by our supervisors and managers. Investing in our people and celebrating their success is a core part of our culture. We also appreciate your honest feedback about the workload and facility conditions. We recognize that every account is different, and may have different KPI expectations or seasonal volume differences. We prioritize coaching, support, and staffing to alleviate stress and support our teams to the best of our ability, and appreciate your contributions during your time here. Your notes on the AC and break schedule are helpful and have been shared with our facilities and operations teams for further review. Thanks again for taking the time to share your experience and suggestions, it’s input like yours that helps us continue to grow and improve. —The InteLogix Team

Explore other reviews about InteLogix

5.0
Jun 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are pretty decent. Calls aren’t that hard

Cons

Hitting metrics when you have multiple long calls

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InteLogix Response
6d
Thank you for this review and for your continued work at InteLogix. We're glad to hear that the hours and call volume have worked well for you. We also hear your feedback about the challenge of hitting metrics on longer calls, and it's something we consider as we evaluate how performance standards apply across different call types. Your feedback helps us keep refining that process.
4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Getting the opportunity to help customers

Cons

Some customers are very rude

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InteLogix Response
6d
Thank you for your dedication during your time at InteLogix, and for sharing this review. We're happy to hear that helping customers was a rewarding part of your role, it’s a key part of our mission to make lives better. We also hear your concern about handling difficult customer interactions, and your advice on better preparing agents for certain behaviors is something we take seriously. Equipping our teams with the tools and training to navigate tough conversations is important to us, and feedback like yours directly informs us how we approach these interactions.
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