An amazing place to work! - Anonymous employee Intercom Employee Review

5.0
Jul 13, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Learning and Development: I started at Intercom less than 1 year ago and from my very first day my manager was prioritizing my growth on our team. I have quickly picked up responsibilities outside the normal scope of my role, which has led to a promotion within my first 7 months! We focus on both my professional and personal growth, including developing my soft skills. I’ve been able to own multiple projects, implement new tools and processes, and work on things that really interested me. • Management: The management style at Intercom (at least in my experience) is very hands off, in a good way. My manager really trusts me to get my work done but is still accessible and open to giving direction when necessary. I’m always working on at least one stretch project outside of the scope of work I’ve done in the past and I love how encouraging and helpful my manager is while still giving me the room to make decisions and mistakes. I really appreciate that my manager has constructive feedback for me every week during our 1 on 1’s. • Intercom: I absolutely love how inclusive and encouraging Intercom is. It really feels like everyone cares about the wellbeing of the employees, starting at the executive team and trickling down to every individual contributor. The benefits are great (pretty standard tech benefits) but it’s really how much Intercom cares about us that really takes the company above and beyond. A great example was giving the entire company a week off over the summer and going as far as encouraging us to not check our emails, slack, etc. Intercom is a great place to work if you’re looking for a company that cares about your mental health!

Cons

My only real criticism is the SF office culture which I think can sometimes be cold and cliquish. Our weekly Happy Hours are late on a Friday afternoon which makes it hard for people with families or people with long commutes to attend. Also, many teams here keep to themselves and I’d love to see more openness across the organization.

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Intercom Response
9y
Thank you. There is definitely a bunch we can improve about the way we relate to each other in the SF office. (And our other offices.) I'm sorry that it feels cliquey to you. That's no good. I personally would love to see people across teams mix and connect a lot more. My team have been discussing that for a while. We will get there. I promise.

Explore other reviews about Intercom

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the biggest positives is the opportunity to work on meaningful, high-impact projects. The company provides access to the right tools, resources, and support needed to do great work. As a senior engineer, I feel trusted to think critically about problems, challenge assumptions, and help reframe solutions when needed. Stakeholders and the broader business are receptive to feedback, which creates a strong environment for collaboration and problem-solving. When blockers come up, my manager and the organization move quickly to remove them. Overall, it’s a fast-moving, high-trust environment where strong engineers can make a real impact.

Cons

The pace is very fast, which can be a challenge depending on how someone prefers to work. Priorities, tools, and ways of working can change quickly, and it requires a willingness to adapt, learn, and rewire how you approach problems. For people who prefer slower, more predictable environments, the pace may feel intense at times. However, for those who are comfortable with change and motivated by momentum, it can also be one of the most rewarding aspects of the company.

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Founders are still involved and will help on top accounts. Competitive compensation. Good breakfast and lunch. Access to the resources one needs, with no apparent shortage of money.

Cons

Silent layoffs. Lack of trust in the employees by leadership. Senior management is poor at defining and communicating expectations. The fast pace of hiring, changing titles and roles, frequently adjusting strategies and shifting ICPs leads to regular confusion. Very poor professional development (zero for many). Investor interests have taken a higher priority than the employees. A once team-first culture has weakened, as the company becomes more corporate, with the early company value of 'We go further together' being eliminated and never replaced with anything about working strong as a team, which is another sign of the diminishing culture.

3
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