Pros
People are nice, pay and benefits are good. There seems to finally be some kind of strategy in place
Cons
The CEO change has had a terrible effect overall. There is an air of fear and anxiety across the whole business. There is no desire to create value for our customers- it’s all about Intercom’s bottom line and the ego of the CEO. There is no real collaboration / feedback culture. People are scrambling to work on whatever they think will impress their managers. Managers are expected to run important performance reviews that could end up with their team being let go with little support. The entire L&D team were made redundant and hence there is no training or professional development for managers or anyone else across the company. Our systems do not work efficiently and it’s hard to find basic information needed to do your job well. There is so much toxic positivity from directors who keep assuring us we’re on track for greatness but all of our key initiatives have been delayed or have been underwhelming. Be cautious in an interview -the opportunity may sound exciting but it will be hard to accomplish your work without micro management, inefficiency and a toxic culture.