Toxic work environment - Anonymous Intercom Employee Review

1.0
Sep 13, 2025
Recommend
CEO approval
Business Outlook

Pros

- they feed you - some really smart people work here

Cons

- look at the CEO’s Twitter (regardless of politics, he runs the company like he does his Twitter - incites fear, fires those who disagree with him, misogynist (and you can also see it within their R&D and IT org) - performance cycles are whack, like someone else mentioned - leadership instills constant fear in you - my direct leadership was just as bad, incredibly classist, rude, incompetent and just horrible people managers (this is by design though, their HR org - especially the HRBPs - are truly evil only there to fire people, which they do every single day under the guise of performance issues. - expand scope, increase workload and tell you it’s your job (“people don’t get promoted every 6 months around here”) that is, unless you’re part of an org that’s close to any executives - then there are constant promotions AND headcount being added to some teams… ex. Is their finance org (how many accountants do you need for a company of 1,000?)

Explore other reviews about Intercom

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the biggest positives is the opportunity to work on meaningful, high-impact projects. The company provides access to the right tools, resources, and support needed to do great work. As a senior engineer, I feel trusted to think critically about problems, challenge assumptions, and help reframe solutions when needed. Stakeholders and the broader business are receptive to feedback, which creates a strong environment for collaboration and problem-solving. When blockers come up, my manager and the organization move quickly to remove them. Overall, it’s a fast-moving, high-trust environment where strong engineers can make a real impact.

Cons

The pace is very fast, which can be a challenge depending on how someone prefers to work. Priorities, tools, and ways of working can change quickly, and it requires a willingness to adapt, learn, and rewire how you approach problems. For people who prefer slower, more predictable environments, the pace may feel intense at times. However, for those who are comfortable with change and motivated by momentum, it can also be one of the most rewarding aspects of the company.

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Founders are still involved and will help on top accounts. Competitive compensation. Good breakfast and lunch. Access to the resources one needs, with no apparent shortage of money.

Cons

Silent layoffs. Lack of trust in the employees by leadership. Senior management is poor at defining and communicating expectations. The fast pace of hiring, changing titles and roles, frequently adjusting strategies and shifting ICPs leads to regular confusion. Very poor professional development (zero for many). Investor interests have taken a higher priority than the employees. A once team-first culture has weakened, as the company becomes more corporate, with the early company value of 'We go further together' being eliminated and never replaced with anything about working strong as a team, which is another sign of the diminishing culture.

3
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