Show me the money not the door!! - Field Service Technician Intralot Employee Review

We certainly appreciate your candid feedback and take any concerns regarding pay, as well as paid time off and fair treatment of employees, seriously. With respect to overtime, unfortunately it is not guaranteed and is granted on an "as needed" basis specifically related to business need. Therefore, as you mentioned, it has the potential to change from one day to the next. Our management team has been tasked with providing as much advance notice as possible where scheduling is concerned. As for vacation, Intralot understands the need for all employees to have time away from work. Unlike overtime, paid time off is an incentive, but is also granted based upon demand and service agreements with our customers. With that being the case, if demanding projects prevent approval requests for time off, alternative options should be considered. This does require open, honest dialogue with management to ensure proper staffing levels across the organization. It is our desire to meet the needs of not only our customers, but employees and we will continue to look for ways to improve our ways of working in addition to fostering a positive work environment.