Organized Chaos - Customer Service Technician Intralot Employee Review

2.0
Feb 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Freedom, a lot of local travel, not restricted to an office.

Cons

Hard to plan life activities after normal business hours because of on call requirements. Terrible pay rates and raises for the amount of work that is required. Field staff is responsible for way to many things that they have no control over. Constantly set up for failure then asked why we are failing.

Explore other reviews about Intralot

5.0
Jun 19, 2025
Recommend
CEO approval
Business Outlook

Pros

The company is in the middle of a real and meaningful transformation. As a long-time leader here, I’ve seen highs and lows, but what is happening now feels different in the best way. New leadership is bringing clarity, accountability, and a strong emphasis on people, culture, and customer success. There is a noticeable shift toward listening, collaboration, and long-term thinking. Teams are being empowered, development is becoming a bigger priority, and the culture is starting to reflect the kind of place where people want to stay and grow. Equally important is the renewed focus on our customers. We are moving from a vendor mindset to a true partnership approach, working more closely with clients, anticipating their needs, and delivering value in a more strategic and responsive way.

Cons

The company is in a dynamic period of growth and transformation, creating space for new ideas, fresh perspectives, and meaningful contributions. There is strong momentum behind modernizing systems, improving processes, and aligning teams around a shared vision.

3.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance Good pay

Cons

Onsite Politics No proper hierarchy of management

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