Run the other way - Customer Service Manager Intralot Employee Review

The company is in the middle of a real and meaningful transformation. As a long-time leader here, I’ve seen highs and lows, but what is happening now feels different in the best way. New leadership is bringing clarity, accountability, and a strong emphasis on people, culture, and customer success. There is a noticeable shift toward listening, collaboration, and long-term thinking. Teams are being empowered, development is becoming a bigger priority, and the culture is starting to reflect the kind of place where people want to stay and grow. Equally important is the renewed focus on our customers. We are moving from a vendor mindset to a true partnership approach, working more closely with clients, anticipating their needs, and delivering value in a more strategic and responsive way.

The company is in a dynamic period of growth and transformation, creating space for new ideas, fresh perspectives, and meaningful contributions. There is strong momentum behind modernizing systems, improving processes, and aligning teams around a shared vision.

Work life balance Good pay

Onsite Politics No proper hierarchy of management