Pros
Flexible hours, merit based advancement opportunities, diverse work environment and working side to side with people from around the world. The company has an amazing culture and even higher management is very approachable. There are opportunities for anyone that is willing to put in the time to work hard, learn and better themselves.
Cons
Advancement is hard for agents. No job security, projects can end abruptly and people left without work with little to no warning. The pay is result based and depends on the work availability from the company’s clients, as a result there’s no guaranteed income. This doesn’t help people to stay engaged and try harder so there is a low rate of retention. Work life balance is not very good due to the inconsistent workload. No insurance or benefits like most freelance jobs.