Great benefits, stressful environment. - Associate Store Manager J. Crew Employee Review

3.0
Mar 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits, great incentives. J Crew takes care of their employees. They offer great employee discounts as well.

Cons

Huge disconnect between corporate, online store, and retail store which makes running the retail store very difficult. Excessive discounting...especially online causes a low bottom dollar for the retail store. Customers only looking for sales. There is also a disconnect amongst management team which makes the store disorganized. Hours are insane. Early morning openings, late night closings, overnights. A very stressful place to work.

Explore other reviews about J. Crew

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly and welcoming staff, the interview process was pretty easy

Cons

Not a lot of things to do if you don’t like getting bored, not a lot of hours

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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