Great, but not for the long term - Customer Service Representative J. Crew Employee Review

4.0
Apr 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Pay is better than average for the area

Cons

Pay is still not enough to get by without working a 2nd job or casting a spell and hoping for overtime.

Explore other reviews about J. Crew

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Discount wasn't bad, my store ended up closing

Cons

Nothing atypical of a retail experience

3.0
Jul 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Discount and great entry level experience in selling and fast paced service

Cons

Sales pressure without commission and barely enough incentive for extensive work that is done. Management team is unorganized most of the time and the environment is toxic, there needs to be a shift in leadership. The lack of accountability is hardly taken into consideration and it’s unbelievable how members of management carry themselves when trying to lead by example.

See reviews by: Helpful|Rating|Date|All