Great company, but each retail store varies - Key Holder J. Crew Employee Review

4.0
Feb 28, 2014
Recommend
CEO approval
Business Outlook

Pros

Company has awesome HR policies in place. 1-800 number to report anything. Pay is decent. Easy to move up. No complaints from corporate level management.

Cons

Regional management was overly intimidating and practiced a "mean girls" attitude. Clothing prices are high company wide is part of the J. Crew world, in particular for my store's location the mall was not high end enough. Toward the end of my employment another store was opened up at a nearby high end mall and took away all our regular clientele. The drop in sales lowered team morale and as a result regional management started pressuring the store more and more. It felt like the nearby store was strategically opened to close our location down, like we were being set up for failure.

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
See reviews by: Helpful|Rating|Date|All