What started out fantastic turned sour as more former GAP corporate came on board - Store Director J. Crew Employee Review

2.0
Mar 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Clothes were great but style started to repeat itself. Accessories/shoes were fabulous.

Cons

It turned into the GAP - no concern for employees, upper management never listened to those dealing with the customer everyday. Opinions were shot down, leaving managers afraid to speak up. CEO was kept in the dark by corporate about what was really happening in the stores.

Explore other reviews about J. Crew

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Very friendly and welcoming staff, the interview process was pretty easy

Cons

Not a lot of things to do if you don’t like getting bored, not a lot of hours

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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