Not what it used to be - ASM J. Crew Employee Review

2.0
Aug 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Good people who care and work hard at the store level; OK discount

Cons

Not enough hours to properly schedule the store, so salaried managers are expected to pick up the slack which translates to working 50+ hours per week, so zero quality of life. You are expected to schedule the store from 5 am to 11 pm with no hours to cover. Too often favoritism plays with regard to district managers/store directors. If someone doesn't like you, forget it, you are out or forced out. Brand has lost its way, too much emphasis on being the "cool" brand, which it never was, it was a classic brand with some current trends thrown in, but the pieces were all QUALITY. No longer. Stores are blamed for poor sales when it is the product that is not selling. Feedback that is anything but positive is either ignored for discouraged. Stores are expected to produce regardless of lack of hours, lack of product, non-working air conditioning and management does not want to hear any reasons for any slowdown in sales. no basis in reality. stores are forced to hire too many associates and then are not given any hours, so there's no loyalty, they are just there for the discount. No connection to Corporate. previously, when managers were hired, they were sent to Corporate for training, that went away, and you are just thrown in with no PRACTICAL training, just fluff training. HR people are just clueless and offer no assistance when there are personnel issues, they are clearly there for the company, and are not at all unbiased.

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

4.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Really nice working culture, everyone is collaborative and working together. Very low employees turnover

Cons

Pay could be better. Leadership not aligned, lots of changes and stress falling on production to make it haplen

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