Great gig for part-time employment - Call Center Agent J. Crew Employee Review

5.0
Oct 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Worked in call center. Facilities were excellent. Equipment was new and not broken-down or worn out. Schedules were accommodating to my other responsibilities. Training was thorough. Employee discount was fabulous. Communication from management was excellent. Hourly pay was above average for local area, and raises were awarded on regular basis. My work was reviewed frequently and honestly with opportunities provided for improvement.

Cons

All part-time employees were required to work at least 8 hours on either Saturday or Sunday. During heavy season, associates were heavily pressured into working overtime, often without advance notice. "Hey, don't you want to stay a few hours extra tonight?" My reply: "No, I work a regular 40-hour-per-week job plus about 30 additional hours per week here at J.Crew, so I would really like to go home and do my laundry." I was always looked down upon for this attitude.

Explore other reviews about J. Crew

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

good job, typical retail setting

Cons

typical cons of any retail job

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time-off package. Holiday week off for office employees. Historically respected work-life balance and flexible working. Good employee discount and maternity leave.

Cons

C-suite pushing a mandatory 3 days in-office after 5+ years of boasting flexibility as a cornerstone of their employee benefits package. Lack of clear and thoughtful communication of this new policy was frustrating and disheartening as an employee. Leadership, starting with the CEO, is at an all-time low of the last 6 years of working in their corporate office. Horrifying to see how poorly initiatives are getting rolled out, likely getting pushed down from board of directors. Would anticipate a rough transition into the company if you choose to take a role replacing the dozens of employees possibly being forced to leave the company due to RTO.

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