What You'd Expect - Anonymous employee J. Crew Employee Review

2.0
Jan 19, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very small commission as salesperson, but decent commission as personal shopper. Generous employee discounts.

Cons

Terrible work culture - commission-driven atmosphere encourages hostility and greediness among associates rather than "healthy" competition. It also encourages selling motivated by commission rather than genuine love for the product, much of which was of poor quality and cheaply made but not cheap. Huge disconnect between HQ and salespeople - no sense of being a real part of the company. Very high turnover. Little opportunity for growth. No insurance or benefits for part-time employees, unlike at places like Starbucks. Even keyholders don't make enough to reasonably live on, even though they're required to work full-time.

Explore other reviews about J. Crew

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

good job, typical retail setting

Cons

typical cons of any retail job

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good time-off package. Holiday week off for office employees. Historically respected work-life balance and flexible working. Good employee discount and maternity leave.

Cons

C-suite pushing a mandatory 3 days in-office after 5+ years of boasting flexibility as a cornerstone of their employee benefits package. Lack of clear and thoughtful communication of this new policy was frustrating and disheartening as an employee. Leadership, starting with the CEO, is at an all-time low of the last 6 years of working in their corporate office. Horrifying to see how poorly initiatives are getting rolled out, likely getting pushed down from board of directors. Would anticipate a rough transition into the company if you choose to take a role replacing the dozens of employees possibly being forced to leave the company due to RTO.

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