Great company to work for in retail - Sales Associate J. Crew Employee Review

4.0
Aug 5, 2015
Recommend
CEO approval
Business Outlook

Pros

There is a good amount of associates that are nice working with in this company. In general, I think J.Crew hires good people and I think that is why I enjoyed working with everyone at my retail location. I like that the company cares about the quality customer service and that they come out with a lot of new styles and are original in what they come up with. That is always fun to talk about with co-workers and with customers. The best part is this place cares about being helpful and knowledgeable and there are not a lot of retail stores like that.

Cons

Personal stylist stole my sales to meet quota. I always input who the sales of the purchase should go to honestly and if the customer doesn't remember or didn't get helped that visit I put the sale as a "house" sale so it doesn't go to anyone. Its not that big of a deal when I think about it, but since it is a performance tracker and our personal stylist lies I do care.

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

2
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