Good Company - Customer Service Representative (CSR) JBT Marel Employee Review

3.0
Feb 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits and good leadership, supportive coworkers, safe

Cons

managers don't take accountabiity, hard to make improvements for better resutls, low salary

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JBT Marel Response
3y
Thank you for taking the time to provide feedback regarding your experience with our managers. We appreciate your candidness and want to assure you that your concerns are taken seriously. We believe in the importance of accountability at all levels of our organization, including our management team. We understand that effective leadership requires taking ownership of actions, decisions, and outcomes. We strive to foster a culture where everyone is accountable for their responsibilities and contributes to the overall success of the company. We apologize if you have experienced a lack of accountability from our managers. We value your feedback as it helps us identify areas for improvement and address any gaps in our management practices. Thank you again for bringing this matter to our attention.

Explore other reviews about JBT Marel

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Team Internal growth opportunities Company card Hotel and Airlines Miles

Cons

Intense travel schedule that is not for everyone Small bonuses and raises

1.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Some good people work here.

Cons

Since Marel’s involvement, the organization has changed significantly—and not for the better. While leadership promotes the idea of a unified “JBT Marel,” in practice Marel appears to drive nearly all major decisions. Core systems are being replaced with legacy Marel platforms, and many long-time JBT employees who previously held administrative responsibilities have seen those rights reassigned to Marel personnel. The annual goal-setting and performance review process feels poorly designed and largely ineffective. Employees are not required to finalize their goals until the end of the first quarter, which effectively shortens the time available to work toward them by several months. Similarly, year-end review activities begin as early as October, further compressing the period in which meaningful progress can be made. Financial and operational planning also seem misaligned. The AOP (Annual Operating Plan) is routinely not finalized until late in the first quarter, despite planning activities beginning months earlier in October. This delay creates confusion and undermines clear direction for the business. The culture has become highly micromanaged, with HR appearing disproportionately large compared to other departments, and much of that function based overseas. The overall environment feels unsupportive and, at times, uncomfortable. In particular, some leadership behaviors foster a sense of cultural bias—for example, repeatedly emphasizing the supposed superiority of Swedish work ethic over that of American employees—which can be demoralizing and divisive. Given these issues—unclear governance, ineffective processes, heavy micromanagement, and a strained culture—this is not a company I would recommend to prospective employees.

1
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JBT Marel Response
3mo
Thank you for taking the time to share your feedback and for your long-standing contribution to JBT Marel. We understand that periods of integration and organizational change can bring challenges, uncertainty, and strong emotions. Feedback like yours is important because it helps us better understand how these changes are being experienced across the business. Our goal in bringing JBT and Marel together is to build a stronger organization by combining the best of both companies, not to diminish the value of either legacy business. We recognize that alignment of systems, processes, and ways of working can be difficult, and we continue working to improve clarity, transparency, and collaboration throughout this journey. We also take concerns around leadership style, workplace culture, and employee experience seriously. Creating an environment where people feel respected, supported, and able to do their best work is a priority, and we know this requires continuous attention and improvement. We appreciate your honesty and your commitment over the past years. Feedback like this helps us reflect and continue working toward a better employee experience for everyone.
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