Overrated - Customer Service Associate JCPenney Employee Review

3.0
Oct 15, 2014
Recommend
CEO approval
Business Outlook

Pros

-Benefits (offered some healthcare benefits) -Friendly work environment -Organized (The computer system was easy to figure out and everything in the store had its own place) -Employee discount -Breaks (Both 15 minute and 30 minute breaks)

Cons

Overall, I did not like my time here. One of my managers did not like me and often went out of their way to make me feel like my work was never good enough, though I tried very hard. I was a broke college kid so it was often hard to maintain a nice wardrobe that followed company rules. I was not allowed to request off any holidays. None. At all. And even if I did request a day off (even more than a month in advance), I often did not get it granted. The pay was not worth the hours.

Explore other reviews about JCPenney

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

good placed to work, good salary

Cons

high workload but you feel appreciated

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent hours, you get off earlier depending on the size of the truck coming in that day which can be a good and bad thing. You also get several hours before the store opens without customers. No late nights.

Cons

Too early for some, and even earlier mornings during high traffic times of the year like Christmas/Black Friday Sales days.

See reviews by: Helpful|Rating|Date|All