Is JCPenney a good company to work for as a Operations Associate?

Operations Associate professionals working at JCPenney have rated their employer with 3.4 out of 5 stars in 102 Glassdoor reviews. This is a higher than average score with the overall rating of JCPenney employees being 3.3 out of 5 stars. Search open Operations Associate Jobs at JCPenney now and start preparing for your job interview by browsing frequently asked Operations Associate interview questions at JCPenney .

Does JCPenney pay Operations Associate employees well?

Operations Associate professionals rate their compensation and benefits at JCPenney with 2.5 out of 5 stars based on 102 anonymously submitted employee reviews. This is 14.8% worse than the company average rating for salary and benefits. Find out more about Operations Associate salaries at JCPenney.

How happy are Operations Associate professionals working at JCPenney?

50% of Operations Associate employees at JCPenney would recommend their employer to a friend. This rating has increased by 41% in the past 12 months. Operations Associate professionals have also rated JCPenney with a 4.1 rating for work-life-balance, 4.5 rating for diversity and inclusion, 3.6 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at JCPenney?

Sales Associate (2096) , Sales Associate/Cashier (491) , Cashier (476) , Retail Sales Associate (374) , Customer Service Associate (253) , Customer Service Representative (221) , Customer Service Specialist (165) , Associate (119) , Hair Stylist (116) , Supervisor (104) , Department Supervisor (103) , Operations Associate (100) , Manager (98) , General Manager (88) , Beauty Advisor (79)

What are the pros of working at JCPenney according to real employee reviews?

"The people I worked with were great and it was a fairly laid back environment." ((in 821 reviews)); "My coworkers were great to work alongside and I was always able to receive help when needed." ((in 570 reviews)); "They offer flexible hours and an employee discount to help save money on various purchases." ((in 513 reviews)); "At the I worked there the benefits were good and made a lot of friends." ((in 395 reviews)); "Flexible schedule and a fair associate discount" ((in 275 reviews))

What are the cons of working at JCPenney according to real employee reviews?

"Low pay and no other employees would constantly run off so you had to do it all alone." ((in 1061 reviews)); "Poor management To many associates that don't actually work and spend time on their cell phones..." ((in 999 reviews)); "Managers are rude and expect you to suck it up and deal with it since they have the power." ((in 475 reviews)); "The hour changes are kind of crazy and no training" ((in 203 reviews)); "Upper management and Co workers poor management" ((in 146 reviews))

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JCPenney Operations Associate reviews

3.4

50% would recommend to a friend

(102 total reviews)

Marc Rosen

71% approve of CEO

63% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.1

Work/Life balance

3.6

Culture & values

2.7

Senior management

2.5

Compensation and benefits

2.5

Career opportunities

Operations Associate employees have rated JCPenney with 3.4 out of 5 stars, based on 102 company reviews on Glassdoor. This indicates that most Operations Associate professionals have a good working experience there. JCPenney is rated in line with the average (within 1 standard deviation) by Operations Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

102 reviews

4.0

Jul 20, 2026

Flexible schedule but issues with accountability

Operations associate

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule and good managers.

Cons

Employees not held accountable for call offs or lateness. Hard to get competent help.

5.0

Jun 4, 2026

Great part-time job with friendly coworkers, but retail challenges

Operations associate

Recommend

CEO approval

Business Outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

3.0

Jun 2, 2026

Supportive coworkers and flexible hours, but limited advancement

Operations associate

Recommend

CEO approval

Business Outlook

Pros

Flexible scheduling for part-time employees and supportive coworkers. Opportunities to learn retail operations, inventory management, and customer service skills in a fast-paced environment.

Cons

Staffing levels can be inconsistent during busy periods, creating increased workloads. Communication between departments could be improved, and advancement opportunities may be limited for part-time associates.

Viewing 1 - 3 of 102 Reviews

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JCPenney Operations Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible schedule but issues with accountability

Great part-time job with friendly coworkers, but retail challenges

Supportive coworkers and flexible hours, but limited advancement

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