Time for a Change - Customer Service Associate JCPenney Employee Review

1.0
Mar 8, 2011
Recommend
CEO approval
Business Outlook

Pros

Flexible hours employee discount Customers are usually nice

Cons

hourly rate cap= no raise to long term associates no communication from Mgmt to parttime associates except negative no ongoing training for anyone- only brand new get training- doesn't matter what changes

Explore other reviews about JCPenney

5.0
Mar 4, 2026
Recommend
CEO approval
Business Outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

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